Billing, Cancellation, and Refund Policy
Use of any Trade Ideas product or service indicates that you agree to comply with the Terms and Conditions stated within this document. You understand and acknowledge that you have the ability to download/install the software as well as obtain access to the website version with purchase of a subscription.
What subscription plans are available?
Trade Ideas currently offers a TI Pro and a TI Premium subscription at monthly and annual renewals. Both are recurring subscriptions with no contract involved. Additional subscription plans may be offered at various times. To view our up to date list of subscription options, please go here.
What types of payment do you accept? We accept credit card and Paypal. In special situations, we do accept Western Union, wire transfers, or personal checks.
What is the billing process? When you sign up for any of our recurring subscription plans, you will be billed every calendar month or yearly from the date of purchase until you decide to cancel the service. Each subscription purchase includes a $10 non-refundable exchange data fee. For example: if a $99 subscription is purchased and cancelled, the requested refund will be for $89.
Can I switch subscriptions? Yes, you can switch subscriptions at anytime. Please note, when you upgrade or downgrade your subscription, you will still need to cancel out your previous recurring subscription to prevent any double billing. To avoid double billing, please make sure your previous subscription was canceled by contact us at firstname.lastname@example.org.
Do you pay for exchange fees? Yes, we do pay the exchange fees for non professional users. If you are considered a professional trader, you will need to pay additional fees. For more information on professional fees, please go here.
What is the cancellation policy? Customers can cancel their subscription at anytime. To cancel, please log into your account in Account Management and go to Cancel Your Subscription. Email us at email@example.com if you have any questions or issues cancelling. Trade Ideas is not responsible for continued subscriptions should a client forget to cancel their account. It is the customer’s responsibility to confirm the cancellation.
What is the refund policy? Beginning October 2017, Trade Ideas will only issue refunds for subscriptions cancelled within 5 calendar days from the purchase date. Please note, our cancellation page does not process an automatic refund. If you would like a refund please send in a request to firstname.lastname@example.org and our billing department will take care of that for you. All refunded subscriptions will still be charged a $10 service fee as outlined in the Billing Process section. Passes purchased for special events (paid webinars or previews) are nonrefundable.
Trade Ideas does not prorate subscriptions. Please contact us by phone or email if you have any questions regarding refunds.
How do the promo code discounts work? Unless otherwise stated in the promotion, the discount codes reduce the order total. In the case of a recurring subscription, the discount applies to the first installment (for example: the first year or the first month). The ongoing subscription recurs at the advertised normal rate for the service. Any purchase made with a promotional code is only eligible for a refund within 5 calendar days from original purchase date.
Can I freeze my account? If you have a grandfathered rate, you can request to freeze your account for up to 3 months without losing your special rate upon returning. If you have a yearly subscription, you can also request to freeze your account for a maximum of 90 days and have those days added back to your account upon returning. To freeze your account, please send in a written request to email@example.com.
Does Trade Ideas grandfather rates? Trade Ideas appreciates continued support. Many of our customers have been with us with uninterrupted subscriptions for years and continue to enjoy their old, lower rates. However, if an account lapses over 90 days the customer will need to re-purchase at current prices.
Is there a free trial? Yes, you can try our limited delayed data version using your Google or Facebook account. For more info on our demo, please go here.
DEMO trial mode:
You can try out Trade Ideas Pro for free on your own by downloading our Trade Ideas Pro application and using the DEMO mode login. This demo includes most of the powerful features from our full version with some exceptions. These limitations are:
- 15 to 20 minute delayed alerts,
- no custom symbol lists,
- no custom formulas,
- and no charting capabilities.
Request DEMO mode instructions